General Terms and Conditions
1. scope of application
2. offers, service descriptions & competition
3. ordering process and conclusion of contract
4. prices and shipping costs
5. delivery, availability of goods, exchange
6. payment modalities
7. reservation of title
8 Warranty for material defects and guarantee
9. liability
10. storage of the contract text
11. final provisions
1. Scope of application
1.1 The business relationship between Fräulein Wunder, owner: Mike Schult, Susannenstr. 13, 20357 Hamburg (hereinafter "Seller") and the customer (hereinafter "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2 You can reach our customer service for questions, complaints and objections on weekdays from 10 a.m. to 5 p.m. by calling 040 22657185 or by e-mail at Contact form.
1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity (Section 13 BGB).
1.4 Deviating terms and conditions of the customer shall not be recognised unless the seller expressly agrees to their validity.
2. Offers, service descriptions & competition
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the seller's websites do not have the character of an assurance or guarantee.
All offers are valid "while stocks last", unless otherwise stated with the products. Errors excepted.
2.1 Competition
INSTAGRAM Conditions of participation & privacy policy for the competition "Whitsun competition"
- 1 General The organiser of the "Pfingst-GewinnspieI" competition (hereinafter referred to as the "competition") is Fräulein Wunder (hereinafter referred to as the "organiser"). The competition is in no way connected to Instagram and its affiliated companies and is in no way sponsored, supported or organised by Instagram and its affiliated companies. The recipient of the information provided by the competition participant is not Instagram or associated companies, but Fräulein Wunder. The website of Fräulein Wunder can be found at: https://fraeuleinwunder-hamburg.de. Instagram and associated companies are not the point of contact for questions, comments or complaints about the competition. All questions, comments or complaints about the competition should be directed exclusively to Fräulein Wunder. Instagram and its affiliates shall be held harmless from all damages, losses and expenses of any kind (including reasonable attorneys' fees and costs) resulting from claims relating to the Contest (including its publication and organisation). Participation in the competition is generally free of charge, but costs may be incurred by third parties for the transmission of participant data, e.g. costs for the data connection.
- 2 Competition process The competition starts on 23.05.2021 and ends on 25.05.21 at 23:59. Every participant can take part in the competition until the end of 25.05.2021 by commenting on the organiser's post on their Instagram page https://www.instagram.com/fraeuleinwunder.hamburg. To participate in the competition, the channel www.instagram.com/flipflop.originals/ and https://www.instagram.com/fraeuleinwunder.hamburg/ must also be followed.
The winner will be chosen at random from all participants who have commented on the post. Each winner will be informed of the prize by private Instagram message by the end of 28 May 2021 and requested to send the contact details required for sending the prizes by post via private Instagram message, stating the Instagram profile name. If the winner does not respond by 6 June 2021 at the latest, the claim to the prize will be forfeited. Once the winner has responded by private Instagram message, the prizes will be sent to the winners with a letter of award.
- 3 prizes We are giving away a set consisting of:
- One pair of flip*flop tex*tube tropics in the colour white
- A Klevering Cactus 4 vase
- One Gift Label Body Cream Paradise Found
- One pair Statement earrings hoops Twisted large gold
The organiser is entitled to exchange the announced prizes at any time and replace them with other prizes of equal value. In such cases, the winners are not entitled to any claims against the organiser or legally affiliated companies. It is not possible to pay out the prizes in cash.
- 4 Eligibility The minimum age for participation in the competition is 18 years. Every participant must be resident in Germany. Employees of the organiser and Fräulein Wunder or employees of companies affiliated with the organiser as well as their family members are excluded from participation. This regulation also applies to freelance and permanent employees of companies and agencies who are involved in the planning, organisation and execution of the competition. There is no entitlement to participate in the competition. The organiser may reject data records without giving reasons and reserves the right to exclude participants from the competition who violate these conditions of participation. Participants who attempt to disrupt or manipulate the course of the competition or to gain an advantage by using unauthorised means may also be excluded from participation. Multiple participation is not possible. In cases of doubt, the organiser is entitled to request proof of identity from each winner, e.g. by means of a copy of a suitable identity document, stating an e-mail address. In the event that such proof is not provided in good time, this may result in exclusion from the competition or loss of the right to win. Information on the identity document that is not required may be blacked out before it is sent. To participate in the prize draw, participants must provide their personal contact details (surname, first name, email address) in full, truthfully and in acknowledgement of the conditions of participation. Failure to do so may result in exclusion.
- 5 General release from liability By participating in the competition, the participant releases the organiser, participating partners/sponsors and all their respective parent companies, branches, subsidiaries, managing directors, employees, staff and sales representatives from any liability and all third-party claims and undertakes to waive any claims arising from costs, injuries, losses or damages of any kind, arising out of or in connection with the competition or delivery, misdelivery, acceptance, possession, use or inability to use any prize or rights of publicity or privacy, defamation or misrepresentation (whether intentional or unintentional), whether in contract, tort, warranty or otherwise. In particular, the Organiser accepts no liability for any error, omission, interruption, deletion, defect, delay in the operation of the Competition or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any content and/or communications from entrants. With regard to the implementation of the competition, the organiser is only liable for damages resulting from a grossly negligent breach of duty by the organiser or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent. The organiser shall also be liable for breaches of a material contractual obligation ("cardinal obligation"). In the case of simple negligence, however, this liability is limited to the typical damage foreseeable at the time the contract was concluded. In all other cases, the organiser's liability is expressly excluded.
- 6 Cancellation of the competition The organiser reserves the right to cancel or terminate the competition without prior notice and without giving reasons. The organiser will make use of this option in particular if proper implementation cannot be guaranteed for legal reasons.
- 7 Data protection information All data entered and/or uploaded is subject to the statutory data protection regulations. Participation in the competition requires commenting on an Instagram post by the organiser via the participant's personal profile. Depending on the participant's profile settings, personal data such as surname, first name, etc. will be disclosed. The participant's Instagram profile will only be used to determine the winners and to notify them of the prize via a private Instagram message. The contact details of the winners provided after notification of the prize by private Instagram message, which enable the prizes to be sent by post, will be used by the organiser or any service provider engaged for the purpose of conducting and handling the competition to send the prize with a letter of award. The winner consents to their contact details being passed on to flip-flop GmbH. The data will not be used for any other purpose. All personal data will be treated by the organiser in accordance with the statutory provisions (in particular the applicable data protection laws). The organiser is entitled to process the personal data obtained as part of the competition for the aforementioned purpose in accordance with the applicable statutory data protection regulations to the extent necessary. After the competition has been carried out and completed, all data will be deleted unless the participant has explicitly requested or consented to further contact or similar. The participant has, among other things, a right to information or correction in accordance with the legal requirements and can revoke his/her participation in the competition and/or the processing of the data at any time by notifying the organiser with effect for the future, which will result in exclusion from the competition. Further information on the handling of personal data by the organiser, on the legal basis and other purposes of processing, on recipients and on the user's personal data protection rights can be found in our detailed data protection information at: https://fraeuleinwunder-hamburg.de/datenschutz/
- 8 Final provisions Should individual provisions of these conditions of participation be or become invalid, inadmissible or unenforceable, this shall not affect the validity of the remaining conditions of participation. The conditions of participation may be amended at any time without separate notification. The law of the Federal Republic of Germany applies. Legal recourse is excluded.
3. ordering process and conclusion of contract
3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping basket using the [add to basket] button. Within the shopping basket, the product selection can be changed, e.g. deleted. The customer can then proceed to complete the order process within the shopping basket by clicking on the "Continue to checkout" button.
3.2 The customer submits a binding request to purchase the goods in the shopping basket by clicking on the "Order with obligation to pay" button. Before submitting the order, the customer can change and view the data at any time and use the browser function "back" to return to the shopping basket or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the order. The purchase contract is only concluded when the seller has dispatched or handed over the ordered product to the customer within 2 days or has confirmed dispatch to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice.
3.4 If the seller allows payment in advance, the contract is concluded with the provision of the bank details and request for payment. If the payment has not been received by the seller within 10 calendar days of the order confirmation being sent, despite the due date, even after a further request, the seller shall withdraw from the contract with the result that the order shall lapse and the seller shall have no obligation to deliver. The order is then cancelled without further consequences for the buyer and seller. A reservation of the item for advance payments is therefore made for a maximum of 10 calendar days.
4. prices and shipping costs
4.1 All prices stated on the Seller's website include the applicable statutory value added tax.
4.2 In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
5. delivery, availability of goods
5.1 If advance payment has been agreed, delivery shall be made after receipt of the invoice amount.
5.2 Should the delivery of the goods fail through the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3 If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller shall inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not wish a comparable product to be delivered, the seller shall immediately reimburse the customer for any payments already made.
5.4 Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5 Exchange/cancellation
Please send the goods to:
Miss Wonder
Shop
Susannenstr. 13
20357 Hamburg
Please be sure to return the goods as a parcel with tracking and tracing. The costs for the return shipment are borne by the buyer.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we must refund all payments that we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts between commercial traders or
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for consumers for a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of cancellation, you must inform us (Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for consumers for a contract for the delivery of goods in several instalments or pieces
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item. To exercise your right of cancellation, you must inform us (Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;
Cancellation policy for consumers for a contract for the regular delivery of goods over a fixed period of time
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. To exercise your right of cancellation, you must inform us (Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must inform us (Fraulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation shall expire prematurely if we have only commenced performance of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation when we commence performance of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Return address
Please send the goods to:
Miss Wonder
Shop
Susannenstr. 13
20357 Hamburg
Please send the goods back to us in the form of a tracked parcel.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we must refund all payments that we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts between commercial traders or
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for consumers for a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of cancellation, you must inform us (Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for consumers for a contract for the delivery of goods in several instalments or pieces
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item. To exercise your right of cancellation, you must inform us (Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;
Cancellation policy for consumers for a contract for the regular delivery of goods over a fixed period of time
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. To exercise your right of cancellation, you must inform us (Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must inform us (Fraulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To: Fräulein Wunder, Mike Schult, Susannenstr. 13, 20357 Hamburg
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
-------------
(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation shall expire prematurely if we have only commenced performance of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation when we commence performance of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
6. payment modalities
6.1 The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available means of payment on a separate information page.
6.2 If payment by invoice is possible, payment must be made immediately upon receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3 If third-party providers are commissioned with payment processing, e.g. Paypal, their general terms and conditions apply.
6.4 If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay the statutory default interest.
6.5 The customer's obligation to pay default interest does not preclude the seller from claiming further damages caused by default.
6.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.
7. reservation of title
The delivered goods remain the property of the seller until full payment has been made.
8 Warranty for material defects and guarantee
8.1 The warranty shall be governed by statutory provisions.
8.2 The goods delivered by the seller are only covered by a guarantee if this has been expressly given. Customers will be informed of the warranty conditions before initiating the order process.
9. liability
9.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages, notwithstanding the other statutory requirements for claims.
9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer regularly relies. In this case, however, the seller is only liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. storage of the contract text
10.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2 The seller shall also send the customer an order confirmation with all order data to the e-mail address provided by the customer. With the order confirmation, but at the latest upon delivery of the goods, the customer will also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs and delivery and payment terms. If you have registered in our shop, you can view the orders you have placed in your profile area. We also save the text of the contract, but do not make it accessible on the Internet.
11. final provisions
11.1 The place of jurisdiction and place of fulfilment is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
11.2 The contractual language is German.
11.3 Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.